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IMPORTANT INFORMATION

Please use the links below to navigate to the important information listed.

SHIPPING AND DELIVERY Orders ship directly from our CT warehouse and/or from suppliers across SA. Items are not necessarily consolidated and may arrive at different times.
In Stock products: 3-7 working days via courier.
Made To Order products: +- 3-8 weeks manufacturing lead time. Thereafter 2-7 days for courier delivery to your home.
Items on backorder: Up to 4 months depending on timeline quoted on the relevant product page
Transit time is in business days (excludes Saturdays, Sundays, and Holidays). Please allow additional time for orders shipping outside the main city centres. Delivery hours are between 9-5 Monday to Friday.
Please note that orders are only processed once we have received confirmation of your payment and the payment has cleared into our banking account. The manufacturing time is calculated from payment clearance date.

MAIN CITIES INCLUDE:
Cape Town | Durban  | Johannesburg  | Port Elizabeth | Pretoria 

Shipping quotations may be increased if: 
a) the courier/installers have to collect or deliver the goods above a second floor unless they have agreed to do so in writing;
b) the courier/installers supplies extra services at the Customer’s request;
c) the stairs, lifts or doorways at which the courier/installers must uplift or deliver the Customer’s goods are inadequate for easy delivery or the road or approach are unsuitable for their vehicles, unless the Customer advised us in writing of these problems before we prepared the quotation.
d) the room is not cleared for delivery to take place
BabyZest assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.

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RETURNS
Right to Cancel 
You are entitled to return your order for goods which are kept in stock, within 7 days of the goods having been delivered to you. 

In such an event: 
1. You will receive a full refund of the purchase price within 7 days of the date of cancelling this agreement less shipping fees in both directions. 
2. You undertake to return the goods in their original packaged condition, unassembled and unused and in sellable condition.
3. You inform us within 7 days of receiving the goods of your intention to cancel the order and obtain a Return Authorisation number from us as per Returns Policy below.
4. Goods which are custom-made to-order cannot be cancelled.
5. If you wish to cancel your order, please contact our Orders Department: orders@babyzest.co.za
6. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.

Returns policy 
1. We will accept returns on in-stock products according to the Right To Cancel Policy.
2. Products which are made to order may not be returned unless the product is defective, damaged or if the product you have received is not the same as the product you have ordered.

All returns are subject to the following conditions: 
1. ALL returns are subject to pre-approval on a case-by-case basis. 
2. Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.
3. Products that have been Made To Order cannot be returned. (non-stock items).
4. Custom designs or specific colour choices cannot be returned.
5. Flat pack items can only be returned if they have not been assembled or removed from the original packaging.
6. You will be liable for the full transport costs (round trip – outgoing and incoming) which will be deducted from your refund. Please note that this may differ from your original invoice as we may offer free shipping on completed sales from time to time and sometimes subsidise, discount or absorb additional costs.
7. Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name on the waybill.
8. Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail to orders@babyzest.co.za. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
9. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging if it came in un-labelled boxes. Please e-mail us first to obtain your return authorisation number, should you wish to return goods with defects or that have been damaged in transit. Include your RA# on the shipping label only please. Packages without an RA# will be refused unfortunately. Please do not write on the box or deface the product packaging.
10. Any approved returns will be shipped via our couriers free of charge as covered by the shipping insurance against damage in transit. We will take responsibility for booking the collection with our couriers. Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit. Items that are received with shipping damage will be replaced with the same or similar item at no charge, subject to stock availability.
11. If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
All custom made orders are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.
In the unlikely event that you have a problem with a product, please contact us. The items that we sell are backed by a manufacturer’s/designer’s guarantee. We will determine if replacement parts or a replacement product needs to be sent. BabyZest cannot be held responsible for faulty goods shipping directly from suppliers.
Should you experience any problems please contact orders@babyzest.co.za.

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PRIVACY POLICY
This privacy policy sets out how B-ZestT (Pty) Ltd t/a BabyZest uses and protects any information that you give www.babyzest.co.za when you use this website. BabyZest is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. BabyZest may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

General Terms
1. The BabyZest website is owned and operated by B-ZestT (Pty) Ltd, a company registered in the Republic of South Africa under company registration number 2018/352894/07, which has its registered address at 6 Den Anker Street, Langeberg Ridge, Durbanville, 755, Western Cape, South Africa
2. In terms of S11 of the Electronic Communications and Transactions Act (ECT) 25 of 2002 and the common law of contract, these terms and conditions are valid, binding and enforceable against all persons that access the BabyZest website. We may from time to time update or change terms without notice. You should check them periodically, as your continued use of the website will mean that you have accepted any revised terms.
3. You may browse or use our website for your own personal, private, educational, non-commercial and information purposes only. No other use is permitted without our prior written consent.
4. The unauthorized use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other website, is strictly prohibited.
5. This agreement and the use of this website is governed by the laws of South Africa. Non-residents may use our website in order to make online purchases provided that the delivery address is in South Africa.

We reserve the right to:
1. Restrict your use and access to our website or part thereof in the event of any unauthorised use
2. Suspend our website or any part thereof
3. Terminate your account at any time if we believe that the information supplied by you is false or incomplete.

What we collect
We may collect the following information:
1.  Name
2. Contact information including email address
3. Demographic information such as postcode, preferences, and interests
4. Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons: 
1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. We will, of course, only contact you if you have given us your express permission to do so.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Intellectual Property Rights
All intellectual property on the website, including but not limited to content, trademark (or any confusingly similar trademarks), trade names, logos, pictures, videos, downloads, domain names, patents, design elements, software, source code, meta tags, databases, text, graphics, icons and hyperlinks are the property of or licensed to BabyZest and as such, are protected from infringement by domestic and international legislation and treaties. No person shall amend, copy, use, decompile and/or reverse engineer the source code of the website. No person may use logos, icons or trademarks from the website as hyperlinks or for other purposes without BabyZest consent.

Disclaimer and limitation of liability
Subject to the provisions of sections 43(5) and 43(6) of the ECT Act, if applicable, and as far as allowed by law, BabyZest shall not be liable for any damage, loss or liability of any nature incurred by whomever resulting from access or use of our website or the purchase of any of our products or services.
You hereby agree, to the extent permitted by law, to indemnify us against any loss, damage or claim that we may suffer as a result of your use of our website and/or its contents contrary to these terms.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Email privacy policy
We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. We use security measures to protect against the loss, misuse, and alteration of data used by our system. We take all reasonable steps to secure the content of the website and all the information provided by and collected from users, from unauthorized access and/or disclosure. BabyZest, however, does not make any warranties or representations that content shall be entirely safe or secure.

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How we use Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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